Shipping & Returns Policy

Welcome to IVISKOS Shipping Policy. We aim to provide you with clear and transparent information about our shipping policies, packaging, and associated costs to ensure your confidence in our services. Feel free to reach out to us if you have any questions about our shipping policy.

Return & Exchange Policy

At Iviskos, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return or exchange policy to make the process as easy as possible for you.

We value your trust and are committed to providing you with a positive shopping experience. If you have any queries regarding our return and exchange policy, please don't hesitate to contact us.

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1. Eligibility for Refunds:

The item must be in its original condition and packaging to be eligible for a refund. Refunds are applicable within 30 days from the date of purchase.

 

2. Returns Process:

To initiate a return, please get in touch with us at info@iviskos.com.au to obtain instructions on how to return your item (this needs to be done within 30 days of purchase date).

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3. Timeframe for Returns:

Returns must be initiated within 30 days of the date of purchase. Late returns may be subject to a restocking fee or may not be accepted.

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4. Condition of Returned Items:

Items must be returned in their original condition, unused, unworn, unwashed and with all swing tags and packaging intact. We reserve the right to refuse refunds for items not meeting these criteria.

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5. Cash Refunds vs. Credit Notes:

Cash refunds will be issued to the original payment method. Alternatively, customers can opt for a credit note for the equivalent value, valid for future purchases.

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6. Canceling a Refund:

In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer's claim invalid. Customers will be notified promptly, and an explanation will be provided.

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7. Compliance with Laws:

Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer protection laws.

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8. Contact Information:

For any refund questions or concerns, please get in touch with us at info@iviskos.com.au.

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9. Policy Updates:

We reserve the right to update and modify this refund policy as needed.

• Any changes will be effective immediately upon posting on our website.

• By purchasing with IVISKOS, you acknowledge and agree to the terms outlined in this refund policy.

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